Delivery Policy

Buzzgold use Royal Mail and reputable Courier delivery services which ensure that your order will be with you in the safest and quickest way. Shipping charges are advised at the time of your order. Your order will be dispatched on or by the date agreed. Note that we are unable to deliver to PO Boxes.
You are responsible for ensuring that the correct postal address for delivery is used.

UK Delivery

Courier - For most areas of the UK orders will normally be delivered the day following dispatch. You will receive an e-mail to notify you of the date of despatch. Including dispatch time, please allow up to 5 working days for receipt of your order.
Royal Mail - Orders will normally be delivered 2 - 3 days following dispatch. You will be notified of the date of despatch. Please allow up to 10 working days from despatch for receipt of your order.

European Union Delivery

Courier - Orders will normally be delivered 2 – 5 days following dispatch, depending on the country of destination. Including dispatch time, please allow up to 10 business days for your order to arrive.
Royal Mail - Orders will normally be delivered 5 - 10 days following dispatch. You will be notified of the date of despatch. Including dispatch time, please allow up to 15 working days for receipt of your order.

United States of America Delivery

Courier - Orders will be delivered approximately 2 - 5 days following dispatch depending on the state your order is being sent to. Including dispatch time, please allow up to 10 business days for your order to arrive.
Royal Mail - Orders will normally be delivered 5 to 10 days following dispatch. You will be notified of the date of despatch. Including dispatch time, please allow up to 14 working days for receipt of your order.

Rest of World Delivery

Courier - Orders will normally be delivered approximately 3 – 10 days following dispatch depending on the country of destination. Including dispatch time, please allow up to 15 business days for your order to arrive.
Royal Mail - Orders will normally be delivered 5 - 10 days following dispatch. You will be notified of the date of despatch. Including dispatch time, please allow up to 28 working days for receipt of your order.

IMPORTANT NOTE: Royal Mail states a delivery timeframe of up to 28 days, and is unable to provide a guaranteed service. If you select this option, Buzzgold is unable to replace items lost or damaged in transit.

Please note: It is a legal requirement that we declare the full value of the goods on all packages being sent outside the European Union. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and strongly suggest that you ascertain these by contacting your local customs authority. In the event of returning goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export. Should you have any queries with regard to duties payable please contact your local customs authority.

Exclusions of liability

We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, arising from late or non-delivery.
We are not liable if we do not fulfil any obligations towards you at all as a result of circumstances beyond our control such as (but not limited to): acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions; national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery; criminal acts of third parties such as theft and arson.

Returns Policy

Buzzgold will provide a full refund or exchange in the unlikely event that you receive a faulty item or should you be dissatisfied with an item subject to the following conditions:
If any item in your order turns out to be faulty, please return it to Buzzgold with a copy of the delivery note. Please indicate to us whether you would like a replacement or a refund. Our promise to replace the item or offer a refund does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to us within 14 days or receipt of your delivery. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging. We are unable to rebate any shipping and handling charges once items have been dispatched.

Cancellation

Under the Consumer Protection regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging. We are unable to refund any shipping and handling charges once items have been dispatched. In the event we are unable to delivery your order within 28 days or by an agreed date, you are entitled to cancel your order without penalty.

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